Privacy Policy

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1. Information We Collect

Depending on how you use our services, we may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Account username and password
• Date of birth where required for a service
• Billing or transaction information
• Information provided when contacting customer support

Transaction Information

When you purchase or use our services, we may collect information relating to:

• Data bundle purchases
• Airtime purchases
• Cable TV subscriptions
• Electricity payments
• Examination PIN purchases
• Wallet funding and withdrawals
• Payment status and transaction references

We do not unnecessarily collect or store your full card details. Payments may be processed through third-party payment providers.

Device and Technical Information

We may automatically receive limited technical information such as:

• Device type
• Operating system
• App version
• IP address
• Log information
• Basic information about how the app is used

2. How We Use Your Information

We may use your information to:

• Create and manage your KINGSSUB account
• Provide data, airtime, cable, electricity, examination PIN and other VTU services
• Process payments and transactions
• Maintain your wallet and transaction history
• Verify transactions and prevent fraudulent activities
• Provide customer support
• Send important service notifications
• Improve the performance and security of our app
• Comply with applicable laws and regulatory requirements

3. Payment Information

KINGSSUB may use third-party payment processors to process payments.

Your payment may be handled directly by the relevant payment provider. We do not intentionally store your complete debit or credit card PIN, CVV, or other sensitive card credentials on our servers.

Payment providers may have their own privacy policies governing how they process your information.

4. Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers where required to provide a service to you, including:

• Payment processors
• Data and airtime service providers
• Cable TV service providers
• Electricity service providers
• Examination PIN providers
• Hosting and technical service providers
• Fraud prevention or security providers

We only share information reasonably necessary to provide or protect our services.

We may also disclose information where required by law, legal process, or a lawful request from a government authority.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet-based service can guarantee 100% security. You are responsible for keeping your KINGSSUB login details confidential.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Maintain your account
• Complete transactions
• Provide our services
• Resolve disputes
• Prevent fraud
• Meet legal, accounting, and regulatory obligations

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

7. Children's Privacy

KINGSSUB is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

8. Third-Party Services

Our app may interact with third-party services required to provide certain features, including payment, telecommunications, subscription, hosting, analytics, or other service providers.

These third parties may process information according to their own privacy policies and terms.

KINGSSUB is not responsible for the privacy practices of third-party services that we do not control.

9. Cookies and Similar Technologies

Our website and related services may use cookies or similar technologies to improve functionality, security, user experience, and service performance.

You may be able to control cookies through your browser settings.

10. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your data is used
• Withdraw consent where processing is based on consent

Some information may need to be retained where required by law or necessary for legitimate business purposes.

To exercise your rights, contact us using the details below.

11. Account Deletion

If you want to request deletion of your KINGSSUB account and associated personal information, please contact our support team.

Certain transaction records may need to be retained where required by law, financial regulations, fraud prevention requirements, or legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make significant changes, we may notify users through the KINGSSUB App, website, or other appropriate communication channels.

The updated Privacy Policy will become effective when published.

By using the KINGSSUB App or our services, you acknowledge that you have read and understood this Privacy Policy.

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